Delivery

Please note that Royal Mail's Workers Union is due to carry out strike action on the 30th of September 2022. This may delay the delivery of your parcel. 

Christmas Last Postage Dates 2022

For orders with delivery to Mainland UK, the last postage dates are:

Free Delivery Service - 11:00 GMT, Wednesday, 21st of December 2022

Express Delivery Service - 12:00 GMT, Thursday, 22nd of December 2022

For delivery to Northern Ireland, Scottish Islands, and Scottish Highlands, please allow for an extra business day for delivery. 

When Do You Send the Order?

We aim to dispatch your order as soon as possible. While majority of the orders are sent out the same day, please allow up to 2 working days. In December, please allow for an extra working day as this is an extremely busy time. 

UK Delivery

We offer free delivery for all our UK deliveries. Once you have placed your order, it will be dispatched using a 2-3 business days delivery service.

If you are extremely excited about receiving the gift and want to have it delivered sooner, you could upgrade the delivery service on the checkout page for an additional fee. If you want further assistance, please email us at info@socialstoriesclub.com and we will be happy to help you.

We understand that you may not want the hassle of sending out gift boxes yourself. To make it easier for you, we can send them out individually to different addresses across the UK at no additional cost. To have them sent out to different addresses, please enter the addresses in the note box on the cart page or please them to us within 1 hour of placing your order. Unless specified in note box (on the checkout page) or via email, your order will be sent to the address you provide to us under 'Shipping Address'.

EU & International Delivery

Depending on the delivery location, the delivery time will be 3-12 business days. 

We understand that you may not want the hassle of sending out gift hampers yourself. To make it easier for you, we can send them out individually to different addresses at an additional cost. If you would like to arrange this, please email us at info@socialstoriesclub.com before you place your order.

Orders posted outside Mainland UK will not be subject to import duties and taxes as these will be paid in advance. With this, we can make sure that we can remove the hassle of the gift recipient having to pay charges on delivery. For any enquiries, please contact us in advance of placing your order.

Parcels sent outside Mainland UK may occasionally face delays due to longer processing time by the local customs office.   

Which Locations are Covered By The Free Delivery?

For our gift boxes, free delivery covers England, Northern Ireland, Scotland, and Wales. This includes Scottish Highlands and Islands, Scilly Isles, Isle of Man, Guernsey, and Jersey but excludes Faroe Islands.

For our gift hampers, free delivery covers England, Northern Ireland, Scotland, and Wales. This includes Scottish Highlands but excludes Scottish Islands, Scilly Isles, Isle of Man, Guernsey, Jersey, and Faroe Islands. 

Please feel free to get in touch with us at info@socialstoriesclub.com if you have any questions about this. 

Returns/Lost Product/Damaged/Refunds

For more information on these, head over to Section 8 and Section 9 in our Terms & Conditions.