FAQ - All you need to know in the run up to Christmas about Sustainable Corporate Christmas gifts

social stories club gift boxes

We are well and truly getting into the festive spirit here at Social Stories Club HQ! Sustainable Corporate Christmas gift orders are flying in and the warehouse is buzzing with activity. With us fast approaching the Christmas countdown, we thought it would be helpful to write this blog post answering some of the most FAQ we get around the festive period, from delivery times, receipts to personalisation and dietary requirements. 

Placing an order of sustainable corporate Christmas gifts with Social Stories Club

What dietary requirements can you cater to?

All of our gifts are vegetarian but we also cater to a range of dietary requirements including vegan and halal. We also offer nut-free, gluten-free, and lactose-free gifts however please note all of our gifts are packed in a facility that handles and stores other products containing these allergens. Check out our vegan gifts boxes.

Will my gift include a receipt or price?

Your receipt will only be emailed to you. We do not include receipts or invoices with your gift boxes so the recipient will not see the price.

Can I send multiple gifts to different addresses?

Of course! For smaller orders (under 10 gift boxes), simply enter the addresses in the notes section when you place your order. 

Can I customise the contents of my gift box/can I swap a product?

We have a couple of options for customising the contents of your gift boxes, firstly we have created a Build Your Own Gift where you can choose the contents and number of treats in the gift box. If you would like to swap one of the products in our curated gift boxes, please email us after placing your order with details of which product you would like to swap and we can arrange something for you.

What payment methods do you accept?

We accept all common forms of payment methods - Visa, Mastercard, American Express, and Maestro. To make it easier for you, we have also added more payment methods - PayPal, Apple Pay, Google Pay, and Amazon Pay. We also accept payment via credit cards including corporate credit cards.

Can I personalise my gift?

Yes you can add a personal message for the recipient which will be included in the gift. For corporate branding options, head over to our corporate page.

Delivering your corporate gift hampers

How long will it take to receive my order?

If you are ordering your sustainable gift box and hampers directly from our website and selecting the free delivery option, your gift will normally arrive in 2-3 working days. If you wish to speed up the delivery, you can upgrade to either a 24-Hour Delivery Service or a Guaranteed Next Day Delivery service. We have more information available here: delivery.

How much do you charge for delivery?

We offer free delivery across the UK for our gift boxes and gift hampers. The delivery charges for international delivery depends on the gift you choose and delivery destination. Once you add all the items to the cart, you will see the latest delivery charges on the checkout page. 

Do you offer international deliveries?

Yes, we do! We can send gifts all across the world - we have sent to over 40 countries to date. All the customs charges will be sorted out in advance so the recipient does not have to pay these. Please note delivery times and prices may vary depending on the location.

What are the last dates for guaranteed Christmas deliveries?

The last dates for UK deliveries are: Tracked 48 - Sunday 19th December 2021 (11:00 am) Tracked 24 - Monday 20th December 2021 (11:00 am) Express Guaranteed - Tuesday 21st December 2021 (11:00 am). With uncertainty around the delivery system in the UK this Christmas season, we will keep you updated here: delivery.

Do you send tracking information so I can track my parcel?

Once we send out your order, you will receive an email confirming that your order has been fulfilled along with a tracking number for the order.

I need my order quickly, can I upgrade my delivery?

Absolutely. We deliver all our UK orders using a 48-Hour Delivery service. If you wish to upgrade your delivery, you can choose from a 24-Hour Delivery service or a Guaranteed Next Day Delivery service. You will find these options once you have entered the delivery details on the checkout page.

If you have any more questions please reach out and a member of our team would be happy to help you! All of our Christmas gift boxes and hampers are now available in our shop. If you are looking for a corporate gift please head over to our corporate gifting page. We create gift hampers for employees and for clients. 

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