Delivery & Personalisation

UK (Mainland) Delivery

We offer free delivery for all our gifts. Once you have placed your order, your gift(s) will be despatched using a 2-3 business days delivery service.

If you are extremely excited about receiving the gift and want to have it delivered sooner, you could upgrade the delivery service on the checkout page for an additional fee. If you want further assistance, please email us at info@socialstoriesclub.com and we would be happy to help you.

We understand that you may not want the hassle of sending out gift boxes yourself. To make it easier for you, we can send them out individually to different addresses across the UK at no additional cost. To have them sent out to different addresses, please enter the addresses in the note box on the cart page or please them to us within 1 hour of placing your order. Unless specified in note box (on the checkout page) or via email, your order will be sent to the address you provide to us under 'Shipping Address'.


European Delivery

All our European deliveries will be sent using a tracked/signed-for service. Depending on the delivery location, the delivery time will be 3-8 business days. 

If you are extremely excited about receiving the gift and want to have it delivered sooner, you could upgrade the delivery service on the checkout page for an additional fee. If you want further assistance, please email us at info@socialstoriesclub.com and we would be happy to help you.

We understand that you may not want the hassle of sending out gift hampers yourself. To make it easier for you, we can send them out individually to different addresses at an additional cost. If you would like to arrange this, please email us at info@socialstoriesclub.com before you place your order.

Orders posted to countries outside the EU may be subject to import duties which may delay your order. Please check with your Customs Office before ordering if you are unsure as to whether this applies to your country. For any enquiries, please contact us in advance of placing your order.

Personalising the Gifts

We are happy including a short personalised message from you to the gift recipient. You can enter these personalised note in the in the note box in your shopping cart or email them to us at info@socialstoriesclub.com. We try to send out the gifts as soon as possible so please send us the personalised notes within 1 hour of placing your order. 

 

When Do You Post the gifts?

We aim to dispatch the gifts as soon as possible but please allow them to be sent out as late as the end of the next business day.

 

Returns/Lost Product/Damaged/Refunds

For more information on these, head over to Section 7 in our Terms & Conditions.