Delivery
Last Ordering Dates - Christmas 2024
The last ordering time and date depends on the delivery service you opt for:
Free Delivery - 11:00am on Wednesday, 18th of December 2024
Express Delivery - 04:00pm on Wednesday, 18th of December 2024
Guaranteed Next Day Delivery - 11:00pm on Wednesday, 19th of December 2024
The above is based on UK orders only.
When Do You Send the Order?
We aim to dispatch your order as soon as possible. While majority of the orders are sent out the same day, please allow up to three working days. Around the Christmas period, we can take up to two additional working days to dispatch orders due to increased order volumes.
UK Delivery
We offer free delivery for all our UK deliveries. Once you have placed your order, it will be dispatched using a 2-3 business days delivery service.
If you are extremely excited about receiving the gift and want to have it delivered sooner, you could upgrade the delivery service on the checkout page for an additional fee. If you want further assistance, please email us at info@socialstoriesclub.com and we will be happy to help you.
We understand that you may not want the hassle of sending out gift boxes yourself. To make it easier for you, we can send them out individually to different addresses across the UK at no additional cost. To have them sent out to different addresses, please enter the addresses in the note box on the cart page or please email them to us within 15 minutes of placing your order. Unless specified in note box (on the checkout page) or via email, your order will be sent to the address you provide to us under 'Shipping Address'.
Please note: With our gift hampers, if the recipient is unavailable during the first delivery attempt, the parcel may be delivered to a collection point for the recipient to collect.
International Delivery (US)
At the moment, we are only offering international delivery to the US.
We understand that you may not want the hassle of sending out gift hampers yourself. To make it easier for you, we can send them out individually to different addresses at an additional cost. If you would like to arrange this, please email us at info@socialstoriesclub.com before you place your order.
Recipients will not be liable to pay import charges and taxes as this will be paid by us. For any enquiries, please contact us in advance of placing your order.
Parcels sent outside Mainland UK may occasionally face delays due to longer processing time by the local customs office.
Which Locations are Covered By The Free Delivery?
For our gift boxes, free delivery covers England, Northern Ireland, Scotland, and Wales. This includes Scottish Highlands and Islands and Isle of Man but excludes Scilly Isles, Guernsey, Jersey, and Faroe Islands.
For our gift hampers, free delivery covers England, Northern Ireland, Scotland, and Wales. This includes Scottish Highlands but excludes Scottish Islands, Scilly Isles, Isle of Man, Guernsey, Jersey, and Faroe Islands.
Please feel free to get in touch with us at info@socialstoriesclub.com if you have any questions about this.
Returns/Lost Product/Damaged/Refunds
For more information on these, head over to Section 8 and Section 9 in our Terms & Conditions.
Last Updated: 14th of December 2024.