Delivery

When Do You Send the Order?

We aim to dispatch orders placed before 12 noon on a working day (Monday to Friday) on the same day, or by the next working day at the latest. Orders placed after 12 noon on Friday will be dispatched on Monday, or by Tuesday at the latest. If a bank holiday occurs during this period, please allow an extra working day for dispatch. We do have express delivery options at checkout. Please allow for an additional two working days during the Christmas period: 17th of November to 23rd of December.

Christmas 2025 Order Date

If you are looking to send a Christmas present to someone and would like to have it delivered by Christmas day, could you please place your order by the below date? Please note that the order date is based on the delivery service you opt for on the checkout page.

Free Delivery  - 12 noon on Wednesday, 17th of December 2025

Express Delivery - 12 noon on Thursday, 18th of December 2025 

Guaranteed Next Day Delivery - 12 noon on Monday, 22nd of December 2025

Please note that the above are only valid if you are looking to send a gift to an address based in the UK. The dates and times are subject to change. 

UK Delivery

We offer free delivery for all our UK deliveries.

If you are extremely excited about receiving the gift and want to have it delivered sooner, you could upgrade the delivery service on the checkout page for an additional fee. If you want further assistance, please email us at info@socialstoriesclub.com and we will be happy to help you.

We understand that you may not want the hassle of sending out gift boxes yourself. To make it easier for you, we can send them out individually to different addresses across the UK at no additional cost. To have them sent out to different addresses, please enter the addresses in the note box on the cart page or please email them to us before you place your order. Unless specified in note box (on the checkout page) or via email, your order will be sent to the address you provide to us under 'Shipping Address'.

Please note: With our gift hampers, if the recipient is unavailable during the first delivery attempt, the parcel may be delivered to a collection point for the recipient to collect. 

International Delivery (Australia and US)

At the moment, we are only offering international delivery to Australia and the US. 

We understand that you may not want the hassle of sending out gift hampers yourself. To make it easier for you, we can send them out individually to different addresses at an additional cost. If you would like to arrange this, please email us at info@socialstoriesclub.com before you place your order.

Recipients will not be liable to pay import charges and taxes as this will be paid by us. For any enquiries, please contact us in advance of placing your order.

Parcels sent outside Mainland UK may occasionally face delays due to longer processing time by the local customs office.   

Which Locations are Covered By The Free Delivery?

For our gift boxes, free delivery covers England, Northern Ireland, Scotland, and Wales. This includes the Scottish Highlands and Islands and the Isle of Man but excludes the Scilly Isles, Guernsey, Jersey, and the Faroe Islands.

For our gift hampers, free delivery covers England, Northern Ireland, Scotland, and Wales. This includes the Scottish Highlands but excludes the Scottish Islands, Scilly Isles, Isle of Man, Guernsey, Jersey, and Faroe Islands. 

Please feel free to get in touch with us at info@socialstoriesclub.com if you have any questions about this. 

Returns/Lost Product/Damaged/Refunds

For more information on these, head over to Section 8 and Section 9 in our Terms & Conditions.

Last Updated: 17th November 2025.