Refund policy

Last updated: 11 September 2026.

This is a summary. The full contract is in our Terms & Conditions of Purchase at https://socialstoriesclub.com/policies/terms-of-service.

If something is wrong

If goods arrive damaged, missing, inedible when they should have been edible, or not as described, email info@socialstoriesclub.com with your order number and photos. You have legal rights under the Consumer Rights Act 2015. We will email you a return label. We pay that postage.

If you change your mind

For most goods bought on this website you have 14 days after delivery to change your mind. You then have another 14 days to send the goods back. You do not have this right for short-dated food, for sealed hygiene or personal-care items once opened, or for goods made to your specification.

If you change your mind, you pay the cost of returning the goods. Email us first. We will send a return label and address. Do not post anything back until you have that label. We refund the price and any standard UK delivery you paid. We do not refund a paid express upgrade. We may reduce the refund if the goods have been handled beyond what a shop would allow.

How to start a return

Email info@socialstoriesclub.com with your name, order number and reason. We will send the return address and label. Cooling-off refunds are paid within 14 days of our receiving the goods back or proof of posting.