Terms & Conditions of Purchase

Last updated: 11 September 2026.

Please read these terms before you place an order. They apply to goods bought by consumers on socialstoriesclub.com. They do not apply to business or corporate orders, which are agreed separately.

1. These terms

1.1  What these terms cover. These are the terms on which we sell goods to you as a consumer.

1.2  Why you should read them. They explain who we are, how we sell and deliver goods, how you or we may end the contract, and what to do if there is a problem. If you think there is a mistake, email us before you order.

1.3  Other pages. Delivery areas, cut-offs and upgrades are also on our Delivery page. A short Refund policy sits at socialstoriesclub.com/policies/refund-policy. If another page differs from these terms, these terms apply to the contract.

2. Information about us and how to contact us

2.1  Who we are. We are Kaleidosocial CIC trading as Social Stories Club, a community interest company registered in Scotland. Company number SC665056. Registered office: International House, 38 Thistle Street, Edinburgh, Scotland, EH2 1EN.

2.2  How to contact us. Email info@socialstoriesclub.com or write to Social Stories Club at the registered office above.

2.3  How we may contact you. We will use the email, phone number or address you give us in the order.

2.4  Writing. “Writing” and “written” include email.

3. Our contract with you

3.1  When the contract starts. Your order is an offer to buy. A contract starts when we send you an email accepting the order.

3.2  If we cannot accept your order. We will tell you in writing and will not charge you. Typical reasons: an item is out of stock, a pricing or description error, a delivery limit we could not reasonably plan for, or we cannot meet a date you asked for.

3.3  Order number. We will give you an order number in the acceptance email. Please quote it when you contact us.

3.4  Refusal and quantity limits. We may refuse or limit an order, including where it appears to be placed by a dealer or reseller, or where several orders use the same account, card or address. If we cancel after payment we will refund you.

4. Our goods

4.1  Images. Website images are illustrative. Colours may differ slightly from what your screen shows. Contents of a gift box or hamper are as described on the product page at the time you order.

4.2  Packaging. Packaging may differ from photographs. Letterbox gifts are typically sent in a plain postal box. Gift boxes may use printed packaging.

4.3  Substitution. If a listed item is unavailable after you order, we may replace it with another item of similar quality, size and value from a social enterprise or comparable maker. We will not use this right to change the character of the gift. If we cannot offer a fair substitute we will refund that item or, if you prefer, the whole order.

4.4  Alcohol. If an order includes alcohol you confirm that you, and anyone you name to receive it, are aged 18 or over. We may cancel and refund if we reasonably believe this is not true. Drink responsibly.

4.5  Food and allergens. Many gifts include food. Allergen and dietary information is on the product page and, where supplied, on the item. It can change. Check the product page before you order and the packaging on arrival. Tell us before ordering if the recipient has an allergy we must take into account. We cannot eliminate all risk of cross-contamination at origin.

4.6  Gift messages and personalisation. Gift notes and similar wording you supply are used only to fulfil that order. We may refuse wording that is unlawful or abusive.

5. Your rights to make changes

Email us if you want to change an order. We will say whether the change is possible and any effect on price or timing. If we cannot make the change, or you do not accept the effect, you may end the contract under section 8 where that section allows it. Once an order has been dispatched we may not be able to change the address or contents.

6. Our rights to make changes

6.1  Minor changes. We may make minor changes to reflect law or regulation (for example an import restriction on an item) or small improvements. An item may then come from a different supplier we choose, of similar quality and value.

6.2  More significant changes. If we make a significant change to these terms or to goods you have already ordered, we will tell you. You may then end the contract before the change takes effect and receive a refund for goods paid for but not received.

7. Providing the goods

7.1  Delivery costs. UK delivery is included in the price for the areas below, unless you choose a paid upgrade at checkout. Free delivery for gift boxes covers England, Northern Ireland, Scotland and Wales, including the Scottish Highlands and Islands and the Isle of Man, but not the Scilly Isles, Guernsey, Jersey or the Faroe Islands. Free delivery for gift hampers covers England, Northern Ireland, Scotland and Wales, including the Scottish Highlands, but not the Scottish Islands, Scilly Isles, Isle of Man, Guernsey, Jersey or the Faroe Islands. We will tell you before you pay if a surcharge applies.

7.2  When we dispatch. Orders placed before 12 noon on a working day (Monday to Friday, excluding UK bank holidays) are usually dispatched the same day or the next working day. Orders placed after 12 noon on Friday are usually dispatched on Monday or Tuesday. Allow an extra working day if a bank holiday falls in that period. Allow two extra working days in the Christmas peak. Express options, where offered, are shown at checkout and cost extra.

7.3  When you should receive the goods. After dispatch, UK mainland delivery is usually 1 to 3 working days depending on the service. We are not promising a named-day arrival unless you buy an option that says so.

7.4  Sending to someone else. You may enter a recipient name and address so the gift goes there rather than to you. In the UK we do not charge extra for splitting an order to more than one UK address if you give us those addresses in the cart note or by email before you order. If you do not, we send everything to the checkout shipping address.

7.5  International. We currently deliver to Australia and the United States only. Extra charges may apply. Email us before you order if you want split addresses overseas. We cover import duties and taxes on those destinations. Customs can still delay a parcel. Local rules on food and alcohol may block an item; if so we will refund that item.

7.6  Events outside our control. If supply is delayed by something outside our control we will tell you and take reasonable steps to limit the effect. We are not liable for that delay. If the delay is substantial you may end the contract and receive a refund for goods paid for but not received.

7.7  If no one is in. The courier may leave a card, deliver to a neighbour or safe place, or take the parcel to a local collection point. Gift hampers in particular may go to a collection point after a failed attempt.

7.8  If you do not rearrange delivery. If a delivery fails and you do not collect or rearrange within a reasonable time, we or the courier will try to contact you. We may charge storage or a further delivery. If we still cannot complete delivery we may end the contract under section 10 and refund you less our reasonable costs.

7.9  Late delivery. You have legal rights if we miss a binding delivery deadline. If we have refused to deliver, or you have set a reasonable new deadline which we miss, you may treat the contract as at an end, return any goods delivered, and receive a refund of sums paid for those goods and their delivery. Email us for a return label. We pay that return postage.

7.10  Risk and title. The goods are your responsibility from delivery to the address you gave us. You own them once we have received payment in full.

7.11  Suspension. We may suspend supply to deal with technical problems, legal changes, or a change agreed with you. If a suspension will last more than 4 weeks you may end the contract and receive a refund of sums paid in advance for the period after you end it.

8. Your rights to end the contract

8.1  Overview. Your rights depend on what you bought, whether it is faulty, how we are performing, and when you decide to end the contract.

8.2  Ending because of something we have done. The contract ends immediately and we refund goods not provided if: we tell you about a significant change you do not accept; there is an error in price or description and you do not wish to proceed; supply may be significantly delayed by events outside our control; we suspend supply for more than 4 weeks; or you have a legal right to end the contract because we are at fault (including late delivery under 7.9). You may also be entitled to compensation.

8.3  Changing your mind (Consumer Contracts Regulations 2013). For most goods bought online you may change your mind within 14 days starting the day after you, or the recipient you name, receive the goods. If an order is split into several deliveries, the 14 days start the day after the last delivery. You must then send the goods back within 14 days of telling us. This right is explained further in section 9.

8.4  When you do not have the right to change your mind. You do not have the cooling-off right for: (a) goods that are liable to deteriorate or expire rapidly, including many fresh or short-dated foods; (b) sealed goods that are not suitable for return for health protection or hygiene reasons, once unsealed after delivery (this includes many toiletries and personal-care items); (c) goods made to your specification or clearly personalised (for example a gift produced to your artwork or branding, but not an ordinary gift note on a standard product); (d) sealed audio, video or software if unsealed. Alcohol included in a mixed gift can still fall under (a) or (b) where those conditions are met. These exceptions do not take away your rights if goods are faulty or misdescribed.

8.5  Ending where we are not at fault and there is no cooling-off right. You may still ask us to cancel before dispatch. After dispatch a contract for goods is completed on delivery. If we agree to cancel after dispatch we may deduct reasonable net costs we incur.

9. How to end the contract and how refunds work

9.1  Tell us. Email info@socialstoriesclub.com with your name, order number, address, and what you want to cancel. You may also use the model cancellation form at the end of these terms.

9.2  Return the goods. If goods have been dispatched or delivered, you must return them. Email us at info@socialstoriesclub.com and we will send a return label and the return address. Do not send goods back until you have that label. If you are changing your mind, send the goods back within 14 days of telling us. Handle them no more than needed to establish their nature, characteristics and functioning.

9.3  Who pays return postage. If you change your mind under section 8.3, you pay the direct cost of returning the goods. That is the rule we apply under regulation 35 of the Consumer Contracts Regulations 2013. We tell you this before you order. We may deduct prepaid-label postage from your refund. We pay return postage if the goods are faulty, not as described, inedible when they should have been edible, or if you are ending the contract under section 8.2.

9.4  How we refund you. We refund the price of returned goods by the original payment method. If you change your mind and return the order we also refund standard UK delivery you paid, if any. We do not refund a paid express upgrade on a change of mind.

9.5  Deductions on change of mind. We may reduce the refund if you handled the goods beyond what is allowed in a shop and their value has fallen.

9.6  When the refund is paid. For cooling-off refunds we refund without undue delay and within 14 days after we receive the goods back or you give us evidence they have been sent back, whichever is earlier. For faulty goods we refund within 14 days of agreeing that you are entitled to the refund. We will email you when the return has been inspected.

9.7  Partial returns. If only some items in a box are returned, we refund those items. We may refuse a cooling-off return of food that has been opened or that falls under 8.4.

10. Our rights to end the contract

10.1  If you break the contract. We may end the contract by writing to you if you do not, within a reasonable time, rearrange delivery or collect the goods from a depot.

10.2  Compensation. If we end the contract under 10.1 we will refund money paid in advance for goods not provided, less reasonable net costs caused by the breach.

11. If there is a problem with the goods

11.1  How to tell us. Email info@socialstoriesclub.com with your order number and photos where they help. For damaged, missing or inedible items please contact us as soon as you reasonably can, and in any event within 30 days of delivery so we can raise it with the courier or supplier.

11.2  What we will do. If goods are faulty, misdescribed or not edible when they should have been, you may be entitled to a repair, replacement, price reduction or refund under the Consumer Rights Act 2015. Nothing in these terms affects those rights.

Summary of your key legal rights

This is a summary only. For detail see Citizens Advice at www.citizensadvice.org.uk or call 0808 223 1133.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of the goods:

Up to 30 days: if goods are faulty you can reject them and receive a refund.

Up to six months: if goods cannot be repaired or replaced you are entitled to a full refund in most cases.

Up to six years in England, Wales and Northern Ireland (five years in Scotland): if goods do not last a reasonable time you may be entitled to some money back.

11.3  Returning rejected goods. If you reject goods under your legal rights, email us for a return label. We pay that postage.

12. Price and payment

12.1  Price. The price (including VAT, where applicable) is the price shown at checkout when you place the order. On Australia and US orders we cover import duties and taxes as stated in section 7.5. Duty or customs charges on any other destination we have not agreed to cover are payable by you.

12.2  VAT. If the VAT rate changes between order and supply we will adjust it unless you have already paid in full before the change takes effect.

12.3  Price errors. If the correct price on the order date is lower than the price shown, we charge the lower price. If it is higher, we will contact you before we accept the order. If we accept an order where a pricing error is obvious and you could reasonably have seen it, we may end the contract, refund you and require return of any goods.

12.4  How you pay. Payments are taken through Shopify Payments. The methods shown at checkout may include Visa, Mastercard, Maestro, American Express, PayPal, Shop Pay, Apple Pay, Google Pay and Amazon Pay. Your payment data is handled by Shopify and the relevant payment method provider, not stored by us in full.

12.5  When you pay. You pay when you order. Your card or wallet may be authorised at checkout and charged on dispatch.

13. Our responsibility for loss or damage

13.1  Foreseeable loss. If we break these terms we are responsible for loss or damage you suffer that is a foreseeable result of our breach or of our failing to use reasonable care and skill. We are not responsible for loss that is not foreseeable.

13.2  We do not exclude liability where it would be unlawful. This includes liability for death or personal injury caused by our negligence or that of our employees, agents or subcontractors; fraud or fraudulent misrepresentation; breach of your legal rights in relation to the goods; and defective goods under the Consumer Protection Act 1987.

13.3  Business use. We supply website orders for domestic and private use. If you use the goods for business or resale we have no liability for loss of profit, business, business interruption or business opportunity.

14. Personal information

We use your personal information as set out in our Privacy Policy at https://socialstoriesclub.com/policies/privacy-policy.

15. Other important terms

15.1  Transfer. We may transfer this contract to another organisation. We will tell you if we plan to do that.

15.2  Nobody else has rights. This contract is between you and us. Nobody else may enforce it. This does not affect the recipient’s statutory rights in the goods once delivered.

15.3  Severance. If a court finds part of these terms unlawful, the rest remains in force.

15.4  Delay in enforcement. If we do not enforce a right straight away we may still enforce it later.

15.5  Law and claims. These terms are governed by Scots law. You may bring proceedings in the Scottish courts. If you live in England or Wales you may use the courts of England and Wales or the Scottish courts. If you live in Northern Ireland you may use the courts of Northern Ireland or the Scottish courts.

Model cancellation form

Complete and return this only if you want to withdraw from the contract under the cooling-off rules.

To: Kaleidosocial CIC trading as Social Stories Club, International House, 38 Thistle Street, Edinburgh, EH2 1EN. Email: info@socialstoriesclub.com

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Ordered on: ____________________    Received on: ____________________

Name of consumer(s):

Address of consumer(s):

Order number (if known):

Signature of consumer(s) (only if this form is on paper):

Date: