1. How are the gifts packaged?
We have two types of packaging. Our gift boxes are packaged using a lightweight biodegradable cardboard box. Our gift hampers are packaged in a reusable hamper, that looks like a wicker basket but you would never guess is made out of paper.
2. What is inside the story booklet?
Our story booklet shares the unique stories of social impact behind each of our products. The gift recipient will be able to learn how their gift contributes to reforestation projects, and empowers disadvantaged communities for example. A story booklet is included in all of our gift boxes and gift hampers except for ‘A Sweet Token of Thanks’.
3. Can I order a sample?
At the moment, samples are on offer at full price. If you go on to purchase enough to qualify for a discount we will reimburse the difference. Samples are not always available for bespoke gifts as we may have to order products in upon receipt of payment.
4. Will the gift recipient see a receipt or the price of the gift?
We do not include receipts or invoices with your package so the recipient will not see the price. Your receipt will instead be emailed to you.
5. What if I am not satisfied with my gifting experience?
We stand behind the products we create. If you are not happy with the quality of your order or you believe your product has a manufacturing defect or shipping damage, please email us so we can make things right.
6. What are the dietary restrictions on the products?
At the moment, all our products only contain vegetarian products. We do offer a vegan gift box. We cannot guarantee that the products have come into contact with nuts at there source of origin. Please feel free to get in touch if you have other specific dietary requirements.
Ordering and payment
1. Can I order online?
Absolutely. If you head to www.socialstoriesclub.com, you will be able to place your order online.
2. How do I place my order?
You can place an order from Social Stories Club by going to our Gift Collection page, selecting the gift(s) of your choice, adding it to your cart, heading to the cart page to give us instructions for your order, and finally paying for your order.
3. Do you have minimum order quantities?
We do not have any minimum orders for any of our gifts available on our website. You can avail free UK delivery regardless of how many gifts you purchase. For bespoke gifts where we have to order in products, minimum orders may apply. Please email us for enquiries and we can put together bespoke packages tailored to your gifting requirements.
4. Do you accept payments through Credit Cards?
Absolutely. We accept payment via credit cards.
5. What payment methods do you accept?
We accept all common forms of payment methods - Visa, Mastercard, American Express, and Maestro. To make it easier for you, we have also added more payment methods - PayPal, Apple Pay, Google Pay, Amazon Pay, and Klarna.
Shipping and delivery
1. Do you deliver to my country?
We currently deliver all across Europe. If you are looking to have an order delivered outside Europe, please email us and we may be able to make delivery arrangements for you.
2. Does the international delivery price include customs charges?
International delivery prices do not include customs charges. Orders being sent to countries outside the EU may be subject to import duties/customs charges, which may delay your order. Please check with the respective Customs Office before placing your order, if you are unsure as to whether this applies to your country. For any enquiries, please contact us in advance of placing your order.
3. I need items urgently so how do I order?
If you have an urgent order, you can upgrade your delivery to a 24-hour Delivery service or the Next Day Delivery service on the checkout page. In addition to this, you can leave us a note in the instructions box on the cart page once you have added your product to your cart.
4. Do you deliver to my door?
All our orders are delivered directly to the gift recipient’s door. If you wish to leave some special delivery instructions, you can enter this into the instructions box on the cart page.
5. How much does shipping cost?
Shipping across the UK is free. Shipping across Europe varies based on the country.
6. How long do gifts take to be delivered within the UK?
If you are ordering directly from our website and selecting the free delivery option, your gift will arrive in 3-5 working days from the moment you place your order. Most of our orders arrive within 3 working days from the moment the order has been placed.
If you wish to speed up the delivery, you can upgrade to either a 24-Hour Delivery Service or a Guaranteed Next Day Delivery service.
7. Can I track my order?
Once we fulfill your order, you will receive an email confirming that your order has been fulfilled along with a tracking number for the order.
8. Will I be charged if I provided the wrong shipping address?
To re-deliver an order that has been returned to us, we would have to charge a re-delivery fee.
Please note that you will not be able to change the address once you receive a delivery confirmation email from us, saying that your order is on the way. Additionally, if the people at the wrong address accept the delivery, we would not be able to retrieve it from them.
9. Can I upgrade my delivery?
Absolutely. We deliver all our UK orders using a 48-Hour Delivery service. If you wish to upgrade your delivery, you can choose from a 24-Hour Delivery service or a Guaranteed Next Day Delivery service. You will find these options once you have entered the delivery details on the checkout page.
10. What is the soonest I can receive my order if I am in a hurry?
The earliest we can have an order delivered is two working days. This would include one working day for us to prepare your order and one working day for delivery using the Guaranteed Next Day Delivery service. If you have an extremely urgent delivery, please email us at firstname.lastname@example.org or leave us a note in the instructions box on the cart page, so we can mark your order as urgent.
11. Can I pick up my order?
At the moment, we do not offer the option to pick up your order. If this is something you would like to see in the future, please send us an email to email@example.com.
Personalisation, Customisation, and Branding
1. What should I include in my personalised note card?
We recommend that you tell the recipient that the gift is from yourself as they have no other way of knowing. This is also a great opportunity to let them know why you have chosen to treat them to an ethical gift.
2. What colours can I choose for my branded paper ribbon?
You can choose any colour and any design around your ribbon.
3. Can I customise the contents?
Gift recipients may have certain likes and dislikes and we will be happy to switch products. Before placing your order, please get in touch with us to check whether the replacement product would fit in the packaging and if there may be an additional cost of the replacement product. We are here to make sure that the gift recipient loves the gift.
4. Can we include our own brochure or an additional item in gifts?
Absolutely. If you are looking to include your branded brochure or any other marketing material, please get in touch with us and we will help you with this. We can also add more items to the gifts. Please get in touch with us to check whether the item will fit in the packaging and the additional cost of postage. We are very flexible and are happy to cater to your gifting needs.
5. We want to brand our hampers. Can you help?
We have a number of branding options available included branded ribbons and greeting cards. You can find them here. If you would like to discuss this further, please get in touch with us and we will make sure that your brand is front and centre of this memorable gifting experience.
1. How do you decide which social causes to support?
We choose a variety of social ventures supporting different social stories. We work with brands who have missions that we really believe in and aim to work with a mixture of environmental causes and social causes.
2. Is the packing of your boxes sustainable?
All the packaging we use is sustainable. Our gift boxes are beautifully designed depicting the UN Sustainable Development Goals. These gift boxes are 100% biodegradable. Our luxurious gift hampers are made of paper and perfect to reuse.
3. Will the recipient know the gift hampers are sustainable?
Yes! All our gift hampers include a story booklet that shares the social story behind each product. The gift recipient will be able to enjoy these stories alongside a short story behind our social enterprise.